We understand the importance of timely delivery of your orders. Our team endeavors to swiftly process and dispatch your order within 24-48 hours of receipt, excluding Sundays and Public holidays.
For your convenience, we offer both COD (Cash On Delivery) and PREPAID shipping options. Our standard shipping typically delivers within 3-5 business days. Please be aware that delivery times and methods may vary based on your location.
Shipping within India is entirely free of cost, ensuring no additional charges for delivery across the country.
Upon shipping, you’ll receive a confirmation email containing tracking information. Easily track your package’s delivery status using this information. If you have any queries, our dedicated customer service team can be reached at 8200937577.
We proudly ship both within India and internationally. Rest assured, our commitment to delivering high-quality products and exceptional customer service remains unwavering.
Your satisfaction is our priority, and we’re dedicated to ensuring a prompt and seamless delivery experience.
What would happen if the product/package is damaged?
In case of receiving damaged supplements, we’re committed to promptly replacing the product. For our records and to ensure proper handling, we kindly request customers to record an opening video displaying the damaged supplement, including the product’s batch number and the packaging received.
Please understand that any necessary actions will be taken after verifying the authenticity of the provided video. Our aim is to maintain transparency and swiftly resolve any issues concerning damaged products.
Your cooperation in providing the necessary details will assist us in facilitating a quick resolution to ensure your satisfaction with our service and products. Thank you for your understanding and assistance.
What would happen if the client wants to cancel the order once it’s already shipped? What would happen to prepaid order refunds?
Customers are kindly requested to contact our customer support team at 8200937577 to initiate the cancellation process. Upon confirmation, the product will be returned to us (RTO – Return to Origin). Refunds will be processed only upon receipt of the returned product. Once received, refunds will be initiated, and clients can expect to receive the refund within 5 to 7 working days.
Your cooperation and communication with our customer support team are essential for a smooth and timely refund process.
What would happen if a client wants to cancel once the product is delivered? What would happen to prepaid order refunds?
If a client wishes to cancel a received product, they must notify us within 3 days of receiving the order. Refunds will be initiated only upon the product being picked up or couriered back to us.
For COD (Cash On Delivery) orders, clients are required to provide their account details for the refund process. For prepaid orders, refunds will be credited back to the original payment method used by the consignee.
What would happen if client says its not delivered but our system says its delivered? In case of pre-paid orders how would we manage refund?